Terms of Service

1. Service Description

Vela is an AI-powered clinical reference tool that provides evidence-based information from PubMed, FDA, LOINC, RxNorm, and MedlinePlus. Vela offers three core features: Research (literature-based Q&A), Verify (drug interaction checking), and Explain (medical report interpretation).

2. Medical Disclaimer

Vela is for educational and reference purposes only. It does not constitute medical advice, diagnosis, or treatment recommendations. All clinical decisions must be made by qualified healthcare professionals based on comprehensive patient assessment. Do not use Vela as a substitute for professional medical judgment.

3. User Responsibilities

• Do not upload or input identifiable patient information (PHI)
• Do not use Vela for direct clinical decision-making without professional verification
• Do not attempt to circumvent usage limits or access controls
• Use Vela only for lawful purposes consistent with applicable regulations

4. Subscription & Payment

Paid subscriptions are processed by Dodo Payments, our Merchant of Record. By subscribing, you agree to Dodo Payments' terms of service. Subscription fees are billed in advance on a monthly or annual basis. Subscription fees may be displayed in local currency based on your location.

5. Refund Policy

We offer a 7-day money-back guarantee from the date of your first subscription payment. To request a refund, email support@an-tho.com within 7 days of purchase. Refunds are processed by Dodo Payments and typically appear within 5–10 business days. After the 7-day window, subscription payments are non-refundable. For full details, see our Refund Policy.

6. Fair Use Policy

Pro subscribers enjoy unlimited access to all features subject to our fair use policy. To prevent automated abuse, a daily usage limit of 100 credits applies (approximately 33 Research queries, 100 Verify queries, or 50 Explain queries per day). This limit is designed to prevent scripted or automated use and will not affect normal clinical workflows. Free plan users receive 10 credits per day, resetting at midnight UTC. Users who reach their daily limit will be notified and can resume usage the following day.

7. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in abuse, or use the service for unlawful purposes. You may cancel your subscription at any time through the Customer Portal.

8. Governing Law

These terms are governed by the laws of Taiwan (R.O.C.), without regard to conflict of law principles.

9. Contact

For questions about these terms, contact us at support@an-tho.com.